Live chat and ticket support in one place, with smart routing, AI-assisted replies and a widget your customers will like using.
Watch how live chat transforms customer support
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Live chat when they're online, tickets when they're not
Everything you need for world-class customer support
A customizable chat widget that works on any website. Install it with a single script tag.
Conversations move between live chat and ticket mode depending on whether the customer is online.
Intelligently group related tickets and conversations. See the full customer journey in one place.
Find any conversation instantly with full-text search, filters, and smart suggestions.
Easily share guides, docs, and resources from any GoPiglet module directly in chat.
Let customers react to messages with emojis. Gauge satisfaction without interrupting the flow.
Automatic email notifications when customers go offline. They never miss a response.
AI-enhanced response suggestions. Draft replies instantly based on context and history.
Complete conversation history across all channels. Every interaction, searchable and organized.
Route tickets to the right team members. Track workload, response times, and resolution rates.
Share videos, images, documents, and more. Drag and drop or paste from clipboard.
Native iOS and Android apps for support on the go. Push notifications keep you connected.
From visitor to resolved ticket in minutes
A friendly chat bubble invites visitors to start a conversation.
Real-time chat with typing indicators and instant file sharing.
Get intelligent suggestions and draft responses with one click.
Close the ticket with full history preserved for future reference.
Meet customers wherever they are
A customizable chat widget that lives on your website. One line of code to install.
Full-featured support dashboard with ticket management, team assignments, and analytics.
Why teams choose livechat for customer support
Start your 14-day free trial. No credit card required. Set up in under 5 minutes.