MODULE_KNOWLEDGEBASE

SMART SELF-SERVICE
KNOWLEDGEBASE

Automatically generate help articles from support conversations. AI-powered search, cross-project sharing, and seamless widget integration.

Vector Search
+
AI Generated
help.yourapp.com/docs
QUICK_START
API_DOCS
FAQ
Getting Started with the Widget POPULAR

Learn how to install and configure the GoPiglet widget on your website...

Customizing Chat Appearance

Change colors, fonts, and positioning to match your brand...

Troubleshooting Connection Issues AI_GENERATED

Auto-generated from support conversations...

AI_SEMANTIC_SEARCH_ENABLED

:: HUMAN_FOCUSED_EDITOR

AI is the tool. You're the author.

getting-started.md
# Getting Started
Welcome to **GoPiglet**. This guide will help you...
## Installation
```javascript
gopiglet.init({ token: 'xxx' })
```
MARKDOWN_PREVIEW

Markdown Based

Write in markdown you already know. No proprietary formats.

Full Screen Editing

Distraction-free writing mode. Focus on content.

Export & Import Instantly

Migrate from other platforms. JSON, Markdown, or HTML.

Rich Media Support

Embed images, videos, code blocks, and callouts.

AI Assist is always one click away — rewrite, expand, or simplify. But you're always in control.

:: AI_POWERED_CONTENT

Generate articles automatically from your support history

Auto-Generate Articles

AI_CONTENT
Turn repetitive support questions into polished documentation. AI analyzes your chat history and drafts articles for common issues.
  • Analyze previous support tickets
  • Draft comprehensive articles
  • Suggest categories & tags
  • Human review before publish

Changelog Sync

STAY_CURRENT
When you publish a changelog that affects existing docs, get alerted instantly. Never let your help center go stale.
  • Link articles to changelog items
  • Get notified of outdated docs
  • Automatic update suggestions
  • Version-aware content

:: CORE_FEATURES

Everything you need for a world-class help center

01
V

Vector Search

AI-powered semantic search understands intent, not just keywords. Your customers find answers faster.

02
W

Widget Integration

Articles appear directly in the chat widget. Customers get help without leaving your site.

03
S

Smart Suggestions

AI suggests relevant articles as customers type. Deflect tickets before they're created.

04
A

Access Control

Limit articles to specific customer segments, plans, or organizations. Enterprise-grade permissions.

05
C

Cross-Project Sharing

Share common articles across multiple projects. Update once, deploy everywhere.

06
J

JavaScript API

Programmatically open articles from your app. Deep-link to specific sections with our SDK.

07
D

Custom Domains

Host your help center on docs.yourcompany.com. Full SSL and CDN included.

08
R

Full API Access

REST API for all article operations. Build custom integrations and automations.

09
F

Full Helpdesk View

Beautiful standalone help center with search, categories, and navigation. Or embed in widget.

10
T

Tour Integration

Link articles to interactive tours. Show contextual help with the Guide Creator.

11
M

Rich Media Support

Embed videos, code blocks, images, and interactive elements. Make complex topics easy.

12
A

Analytics

Track article performance, search queries, and customer behavior. Data-driven content strategy.

:: LEARN_FROM_SUPPORT

Automatically turn resolved tickets into knowledge articles

1

AI Analyzes Ticket

When a ticket is resolved, AI reads through the entire conversation.

ANALYZING_TICKET
Reading conversation #4821...
2

Extract Issue & Resolution

Identifies the core problem and how your support agent solved it.

ISSUE_DETECTED
Problem: Widget not loading on Safari
Fix: Enable cross-site cookies
3

Check Existing Articles

Searches your knowledgebase to avoid duplicates and find related content.

SEARCHING_KB
No existing article found. Ready to create.
4

Build Helpdesk Article

Creates a new article to prevent future support chats on the same issue.

ARTICLE_DRAFTED
"Safari Cookie Settings for Widget" ready for review

:: DISPLAY_OPTIONS

Deliver knowledge wherever your customers need it

Embedded Widget

Articles surface contextually in the chat widget. AI suggests relevant docs as customers type.

// Open article programmatically
gopiglet.kb.open('article-slug')

Full Help Center

Standalone help center with search, categories, and beautiful reading experience on your custom domain.

help.yourcompany.com
/docs/getting-started

:: BENEFITS

Why teams choose Knowledgebase for customer self-service

For Support Teams

  • Reduce ticket volume by up to 40%
  • AI drafts articles from resolved tickets
  • Never publish outdated documentation
  • Track what customers are searching for
  • Cross-project article sharing

For Customers

  • Find answers instantly with AI search
  • Get contextual help without leaving your app
  • Access docs on custom domain or widget
  • Rich media for complex explanations
  • Always up-to-date with changelog sync

READY TO BUILD_YOUR_KNOWLEDGE_BASE?

Start your 14-day free trial. No credit card required. Import existing docs in minutes.